Terms & Conditions


Thank you for visiting and shopping at www.edmarshall.com. Following are the terms and conditions that constitute our Shipping Policy.

  • All orders from www.edmarshall.com above $500 enjoy Free Domestic Priority Shipping
  • For the utmost security and expediency, www.edmarshall.com utilizes Federal Express for items $1000 and above.
  • We reserve the right to contact you, or cancel your order, if the shipping address is different than the billing address.
  • For in-store pickup, contact us after ordering to confirm your pick-up location and estimated time your order will be ready.

Processing Time

  • All orders are processed within one (1) business day of receipt and verification of payment.
  • Orders are not shipped or delivered on weekends or holidays.
  • Orders placed after 2PM PST Thursday will be shipped on the following Tuesday.
  • Orders paid by wire will be shipped on the day we receive confirmation of the funds from our bank.
  • The cut off time to receive incoming wires is 2PM PST.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.
  • Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

  • FREE Standard Shipping or orders of $500 and above.
  • FREE 2 Day FedEx Fully-Insured Shipping on all orders above $1000.

FedEx Priority Overnight

Shipping charges for your order will be $100

Delivery delays can occasionally occur. Some factors that may cause this to occur:

  • Delays in credit approval
  • Weather delays
  • Other shipping/vendor service disruptions

Shipment to P.O. boxes or APO/FPO addresses

www.edmarshalljewelers.com currently DOES NOT ship to PO Boxes or APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

E.D. Marshall Jewelers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


In the event that a package is received damaged or the merchandise is missing, please contact us immediately at (480)-922-1968. Our customer service team will investigate with the carrier. Please retain all packaging for inspection and possible return to our facility. Claims can take 10-15 business days for processing.

International Shipping Policy

ED Marshall Jewelers ships to a few select countries at this time. Please contact us for details.